Return Policy

We usually ship your orders the next business day (or as indicated by the availability information) after the receipt of your order. If you have special rush requirements, please contact the to make arrangements.

We are not responsible for any mishandling of packages and/or any delays in delivery due to the fault of the shipping company.

In the event the shipment was damaged in transit, please notify us and the carrier the same day by phone and in writing.

For orders shipped to a shipping address different from the billing address, please call the credit card issuing bank and request to add the shipping address as an alternate authorized address.

All content provided with our internet television products are the sole responsibility of the product manufacturer. Skyviewf2acom holds no responsibility for loss of any programing or content delivered through our internet television products.

Orders returned without a RMA Number will be refused, email us to request a RMA number.

Merchandise with manufacturers defect(s) will be accepted for return within ten (10) days from the receipt date.

After ten (10) days, the merchandise must be returned directly to the manufacturer by the customer for servicing.

In the event the shipment was damaged in transit, please notify us and the carrier the same day by phone and in writing.

For orders shipped to a shipping address different from the billing address, please call the credit card issuing bank and request to add the shipping address as an alternate authorized address.

Unopened and undamaged merchandise may be returned/exchanged within ten (10) days from the receipt date on the invoice and with prior approval.

Opened and undamaged merchandise may be accepted for exchange within ten (10) days from the receipt date on the invoice and with prior approval.All merchandise approved for return must be complete and in the original box/packaging.

The customer is responsible for and must pre-pay the shipping costs of all returns. All refunds/credits for approved returns exclude shipping and any expedited handling costs. In the event that we shipped the incorrect merchandise, we will credit the shipping costs towards the shipping of a replacement order only.

To return merchandise, an approved RMA (Return Merchandise Authorization) number must be obtained from the RMA department. Please contact the to make arrangements.

The RMA number is valid for 10 calendar days from the date of issuance, and all returned merchandise must be received within 10 calendar days, holidays excluded.

The RMA number must be clearly marked on the shipping label before the merchandise is accepted for return by the RMA department.

In the event that the returned merchandise has an expired RMA number and/or lacks a valid RMA number such as a refused delivery, we may still accept the merchandise for credit, but a 15-30% service fee will be accessed.

All returned merchandise are inspected and/or tested by our technicians before credit is issued.

Exchanges of defective merchandise for similar merchandise may be accommodated. Accepted adjustments will be made at the current market price.

All non-defective returned merchandise are subject to 15% restocking fee, whichever is greater. Incomplete, opened, or otherwise compromised returned merchandise are subject to an additional 15-30% restocking fee.

A request to cancel an order that has been properly shipped will be charged a 15% order cancellation fee based on the value of the entire order. We will issue a "refused delivery*" authorization number for the package and cancel the order upon its receipt at our service warehouse.

Please allow 2-4 weeks from the time you ship/return the merchandise back to us for the appropriate credit to appear in your account. If you have not received your credit after 4 weeks, please for an update.